General Information
*CANCELLATION POLICY:
Life is unpredictable—we totally get it. Please allow a minimum notice of 48 hours when cancelling an appointment. We do value our time with you and ask that you do the same. After two no-show appointments or two cancellations on the day of appointment, we require a non-refundable credit card deposit when making your next appointment.
Gratuity
Although tipping is at our guests’ discretion, we can only accept tips by way of cash or check. Some stylists also have Venmo.
Spa Appointments
When booking a spa appointment, a specific time and room is reserved just for you. If you are unable to keep your appointment, we ask that you notify us 48 hours in advance. To ensure peace and relaxation, please refrain from using cellular phones and keep them on silent. Children are not permitted in the spa at any time unless receiving services.
Salon Appointments
Credit cards are necessary when booking Keratin Smoothing Treatments, Extensions, and Thermal Straighteners. An appointment time is being reserved just for you. If you are unable to keep your appointment, please notify us 48 hours in advance to avoid charges. Each of these services requires a complimentary consultation with your designer prior to booking your appointment.
Gift Cards
Gift cards are available for any denomination and are beautifully packaged with a hint of lavender or rose. Gift cards must be present at time of service, not redeemable for cash, and are non-refundable. Pure Concept is not responsible for lost or stolen gift cards. Gratuity cannot be added to gift cards. Gift cards are redeemable at Pure Concept locations only.
Payments Accepted
Cash, VISA, MasterCard, American Express, Discover, Pure Privilege Service Certificates, Pure Concept Gift Cards, and personal checks (with a driver’s license).
